Undergraduate Programs

Practical learning, international qualifications and industry-focused training for a successful career in global hospitality.

UNDERGRADUATE PROGRAMS

OTHM Diploma in
Tourism & Hospitality Management

LEVEL 4

Level 4 Diploma in
Tourism & Hospitality Management

Supports learners' development as managers within the tourism and hospitality industry. Introduces tourism and hospitality topics that combine theoretical knowledge with practical application, and supports progression to university or entry into the world of work.

Qualification Number610/0783/3
Credits120 Credits
1200 TQT | 600 GLH
EquivalenceHigher National Certificate (HNC) and Year 1 of a three-year UK Bachelor's degree
Entry RequirementsTypically aged 18 and above, with a relevant Level 3 Diploma or equivalent, or GCE Advanced level in 2 subjects or equivalent, or mature learners (over 21) with relevant management experience.
Duration and DeliveryOne academic year for full-time study; flexible for part-time and distance learning
ProgressionOTHM Level 5 Diplomas, or direct entry into Year 2 of a three-year UK Bachelor's degree
RegulationApproved and regulated by Ofqual (Recognition Number RN5284)

Mandatory Units (20 credits each)

  1. Academic Writing and Research Skills
  2. Business Environment for Tourism and Hospitality
  3. Services Marketing in Tourism and Hospitality
  4. Sustainability in Tourism and Hospitality
  5. Events Management
  6. The Development of the Tourism and Hospitality Industry
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LEVEL 5

Level 5 Diploma in
Tourism & Hospitality Management

Enables learners' development as managers within the tourism and hospitality industry, with a lifelong-learning orientation. Learners critically apply contemporary knowledge and theories to the management of complex problems, and build specialist skills for further study or employment.

Qualification Number610/1522/2
Credits120 Credits
1200 TQT | 600 GLH
EquivalenceFoundation Degrees, Higher National Diploma (HND) and Year 2 of a three-year UK Bachelor's degree
Entry RequirementsTypically aged 18 and above, with a relevant Level 4 Diploma or equivalent, or GCE Advanced level in 3 subjects or equivalent, or mature learners (over 21) with relevant management experience.
Duration and DeliveryOne academic year for full-time study; flexible for part-time and distance learning
ProgressionOTHM Level 6 Diploma in Tourism and Hospitality Management, or direct entry into the final year of a three-year UK Bachelor's degree
RegulationApproved and regulated by Ofqual (Recognition Number RN5284)

Mandatory Units (20 credits each)

  1. Digital Marketing Management for Tourism and Hospitality
  2. Operations Management
  3. Management Accounting
  4. Management of Human Resources
  5. Customer Relationship Management
  6. Contemporary Issues in Tourism and Hospitality
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LEVEL 6

Level 6 Diploma in
Tourism & Hospitality Management

Develops learners' management knowledge and skills within the tourism and hospitality industry. Learners critically evaluate contemporary knowledge and theories and use them to propose solutions to complex management problems.

Qualification Number603/2315/2
Credits120 Credits
1200 TQT | 480 GLH
EquivalenceBachelor's Degrees with Honours, Bachelor's Degrees, PGCE, Graduate Diplomas and Graduate Certificates
Entry RequirementsLearners must be 18 or older at the start of the course, with a relevant Level 5 diploma or equivalent recognised qualification, or be mature learners (over 21) with management experience.
Duration and DeliveryOne academic year for full-time study; flexible for part-time and distance learning
ProgressionRelevant OTHM Level 7 Diplomas, or direct entry into relevant Master's degree programmes
RegulationApproved and regulated by Ofqual (Recognition Number RN5284)

Mandatory Units (20 credits each)

  1. Strategic Marketing
  2. Tourism Policy and Planning
  3. Organisational Behaviour and Performance
  4. Technology in the Tourism and Hospitality Industry
  5. Tourism and International Development
  6. Researching Tourism and Hospitality Management
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ENDORSED LEARNING PROGRAMME

International Diploma in
Hotel & Hospitality Management

International LEVEL 4

Level 4 International Diploma in
Hotel & Hospitality Management

Gives a deeper understanding of front office, food & beverage service, food & beverage production and housekeeping operations. Managerial modules on sales and marketing, basic accounting and customer service help learners advance their careers with practical and management skills.

Programme TypeEndorsed Learning Programme, accredited by OTHM, United Kingdom
Credits and Hours120 UK Credits | 60 ECTS
1200 TQT | 600 GLH
Duration1 Year
AssessmentInternally assessed by the centre through coursework; Pass/Fail; assessed in English
Entry RequirementsCompleted Grade 12 or equivalent in any stream from a recognised national or state board in India (or equivalent abroad), or a relevant Level 3 Diploma such as the International Level 3 Diploma in Hotel and Hospitality Management.
ProgressionInternational Level 5 Diploma in Hotel and Hospitality Management
Sector Subject AreaHospitality

Mandatory Units (tap a unit for its topics)

Principles of Food & Beverage ServiceHHM0404120 credits
  • Introduction to F&
  • B Services
  • Outlets of the F&
  • B Service Industry
  • Equipment, Fire Safety and Emergency Procedures
  • F&
  • B Services Personnel
  • Qualities and Coordination of the Department
  • Introduction to Meals
  • Practicals: salver handling, table setup, telephonic reservation, guest seating
Principles of Food & Beverage ProductionHHM0404220 credits
  • Introduction of Cookery
  • Raw Materials and Ingredients
  • Kitchen Organization and Staffing
  • Hygiene and Sanitation
  • Methods of Cooking
  • Tools and Equipment
  • Stocks, French Sauces, Soups and Salads
  • Fuels and Safety in the Kitchen
  • Practicals: basic cuts, mother sauces, Indian and continental menu
Customer Service ManagementHHM0404310 credits
  • Principles of Consumer Behaviour
  • Managing Customer Relations
  • Nature and Importance of Customer Service
  • Effective Customer Relationship Management
  • Teamwork in Managing Customer Relations
  • Understanding Legislation (hotel licensing, labour and food laws)
Front Office OperationsHHM0404420 credits
  • Tourism
  • The Hospitality Industry
  • Classification of Hotels
  • Organizational Structure and Lobby Arrangements
  • Front Office Organization and Personnel
  • Front Office Operations and Responsibilities
  • Reservations
  • Telecommunications and Equipment
  • Guest Safety, Security and First Aid
  • Practicals: check-in, check-out, role play at porch and front desk
Principles of Housekeeping Operations and ManagementHHM0404520 credits
  • Introduction and Organization of Housekeeping
  • Staffing
  • Planning of Housekeeping Operations
  • Hotel Guest Rooms
  • Cleaning Science
  • Housekeeping Procedures and Control Desk
  • Guest Room Servicing
  • Practicals: surface cleaning, briefing and debriefing, lost and found
Marketing Research and Sales Management for Hospitality IndustryHHM0404620 credits
  • Introduction to Marketing
  • Role and Function of Marketing
  • Service Marketing Approach
  • Public Relations, Sales Management and IMC
  • Principles of Sales Management
  • Research in Hospitality Industry
Basic Accounting and Financial ManagementHHM0404710 credits
  • Function of Accounting in the Hospitality Industry
  • Basics and Terminology
  • Preparing Financial Documents
  • Statement of Comprehensive Income and Statement of Financial Position
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International LEVEL 5

Level 5 International Diploma in
Hotel & Hospitality Management

For professionals and students who want in-depth knowledge of the hotel and hospitality industry. Covers advanced front office, housekeeping, F&B and events management, with modules on entrepreneurship and communication skills.

Programme TypeEndorsed Learning Programme, accredited by OTHM, United Kingdom
Credits and Hours120 UK Credits | 60 ECTS
1200 TQT | 600 GLH
Duration1 Year
AssessmentInternally assessed by the centre through coursework; Pass/Fail; assessed in English
Entry RequirementsA relevant Level 4 Diploma, such as the International Level 4 Diploma in Hotel and Hospitality Management.
ProgressionInternational Level 6 Graduate Diploma in Hotel and Hospitality Management
Sector Subject AreaHospitality

Mandatory Units (tap a unit for its topics)

Advanced Principles of Food & Beverage ServiceHHM0505120 credits
  • Non-Alcoholic Beverages, Tea and Coffee
  • Tobacco and Alcoholic Beverages
  • Beer, Spirits and Wines
  • Sake, Cider, Perry and Liqueurs
  • Bar Operations and Cellar Controls
  • Practicals: mocktails, tea and coffee, beer, spirits and wine service
Advanced Principles of Food & Beverage ProductionHHM0505220 credits
  • Culinary Ingredients and Methods of Cooking
  • Appetizers, Sandwiches and Canapés
  • Essentials of Meat Cookery
  • Fish and Shell Fish
  • Yield Management and HACCP
  • Science of Bread Making
  • Basics of Commercial Bakery
  • Desserts and Puddings
  • Garde Manger
  • Vegetable Cuts and Cookery
  • Introduction to Indian Cooking
Communication Competencies for Professional AdvancementHHM0505310 credits
  • Soft Skills for the Hospitality Sector
  • Self-Management Skills
  • Problem-Solving and Critical Thinking
  • Negotiation and Conflict Resolution
  • Leadership, Teamwork and Team Building
  • Presentation Skills
  • Corporate Attire and Grooming
  • Group Communication
Advanced Housekeeping ManagementHHM0505410 credits
  • Planning Housekeeping Operations
  • Care and Cleaning of Different Surfaces
  • Housekeeping Control Desk
  • Linen and Uniform Room Functions
  • Safety and Security
  • Supervision in Housekeeping
  • Pest Control and Waste Management
  • Flower Arrangement
  • Modern Trends in Hotel Housekeeping
Advanced Front Office OperationsHHM0505510 credits
  • Room Tariff, Guest Cycle, Reservations and Registration
  • Guest Departure and Post-Departure Services
  • Hotel Guest Services
  • Front Office Accounting and Computer Applications (PMS)
  • Evaluation of Hotel Performance
  • Yield Management and Forecasting
  • Front Office Management
  • Practicals: PMS check-in, reservations, night audit
Marketing Management & Entrepreneurship in HospitalityHHM0505620 credits
  • Introduction to Marketing
  • Role and Function of Marketing
  • Segmentation, Targeting and Positioning
  • Distribution Channels
  • Consumer Buying Behaviour
  • Product and Process Strategies
  • E-Marketing in Hospitality
  • Entrepreneurship in Hospitality
Events ManagementHHM0505710 credits
  • Events: Concept, Nature and Scope
  • Organising and Designing of Events
  • Marketing and Promotion of Events
  • Managing Events
  • Practical: plan and run a conference or seminar
Advanced Principles of Food & Beverage ServicesHHM0505820 credits
  • Budgetary Control and Menu Management
  • F&
  • B Services in Restaurants
  • Food Service and Emerging Trends
  • Room Service and In-Room Dining
  • Practicals: restaurant service, room service order-taking
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international LEVEL 6

Level 6 International Graduate Diploma in
Hotel & Hospitality Management

For professionals and students who want to understand all aspects of international hospitality and build a direct career path with leading international hospitality brands. Includes a compulsory minimum 6-month domestic or international training, with a research essay.

Programme TypeEndorsed Learning Programme, accredited by OTHM, United Kingdom
Credits and Hours120 UK Credits | 60 ECTS
1200 TQT | 600 GLH
Duration1 Year, including minimum 6 months of compulsory domestic or international training
AssessmentInternally assessed by the centre through coursework; Pass/Fail; assessed in English
Entry RequirementsA relevant Level 5 Diploma, such as the International Level 5 Diploma in Hotel Management, the OTHM Level 5 Diploma in Tourism & Hospitality Management, or the International Level 5 Diploma in Hotel and Hospitality Management.
ProgressionRelevant Level 7 qualifications
Sector Subject AreaHospitality

Mandatory Units (tap a unit for its topics)

Applied Food & Beverage Service ManagementGHM0606112 credits
  • F&
  • B Department: Planning and Operating
  • F&
  • B Control Cycle
  • Cost, Sales and Cellar Management
  • Kitchen Stewarding
  • Supervising the F&
  • B Department
  • Sales Control
Applied Culinary Operations & ManagementGHM0606212 credits
  • Butchery and its Procedure
  • Larder Control
  • Basics of Food Control
  • Menu Engineering
  • Cold Section, Display and Presentation
  • Cold and Hot Desserts
  • Food Plating and Styles
  • Bakery Management
  • Foreign Cuisine (Chinese and Italian)
Room Divisions ManagementGHM0606312 credits
  • Room Division Management
  • New Property Operations
  • Ecotels
  • Budgeting for Housekeeping Expenses
  • Managing Rooms Division Operations
  • Revenue Management and Latest Trends
  • Practicals: night audit reports, property management system
Hospitality Human Resource ManagementGHM0606420 credits
  • Frameworks for Recruitment and Retention
  • Training and Career Development
  • Pay, Motivation and Reward Strategy
  • Cultural Diversity in the Workplace
Strategic Marketing in HospitalityGHM0606520 credits
  • Role of Strategic Marketing
  • Strategic Marketing Plans
  • Markets for New Products and Services
  • Theories and Models of Strategic Marketing
Accounting and Financial Management in HospitalityGHM0606614 credits
  • Function of Accounting
  • Basics and Terminology
  • Financial Documents
  • Journal, Ledger and Cash Book
  • Statement of Comprehensive Income and Financial Position
  • Depreciation, Reserves and Provisions
  • Management of Working Capital
Compulsory on the Job TrainingGHM0606730 credits
  • Minimum 6 months of domestic or international training
  • Internship report from the student
  • Training completion certificate from the hotel or resort
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Why Choose Us?

Ofqual Regulated

All three diplomas are approved and regulated by Ofqual, assessed by the centre and externally verified by OTHM.

Direct University Entry

Progress straight into Year 2 or the final year of a three-year UK Bachelor's degree, or into relevant Master's programmes after Level 6.

Clear Progression Path

Move step by step from Level 4 to Level 5 and Level 6, with further progression to OTHM Level 7 Diplomas.

Flexible Delivery

Each level is designed as one academic year of full-time study, with flexibility for part-time and distance learning.

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SERVO HOTEL MANAGEMENT INSTITUTE

CTH & OTHM (UK) accredited diplomas in hotel management based in Dehradun.

Contact
+91 7617477585 admissions@servoinstitutions.com Dehradun, Uttarakhand, India
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